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Mattress

What materials are used in my Helix Mattress?

Each Helix Mattress is made using high-end materials in varying densities and IFDs in order to achieve different feel and support characteristics. While the layers and specific materials in your mattress may differ from model to model, we use the following materials:

Cover:

Two Touch Cover Material: Top cover - 100% soft polyester. Lower cover - Jersey knit fabric with woven fire barrier

Foam:

Memory Plus Foam - Uniquely contouring and cushioning, we use Memory Plus Foam - a high density special Helix blend. IFD:10. Density: 2.5-4.0 PCF.

Helix Dynamic Foam - Our special latex-foam hybrid alternative, designed to react to and cushion your body. IFD: 10-20. Density: 2.45-3.75 PCF.

High-Grade Polyfoam - Providing pressure relief and ergonomic support for your body type. IFD: 20-55.

DurDense Foam - Used in the bottom layer of the mattress to provide base support and durability IFD: 55.

Springs:

Individually Wrapped Coils - Hundreds of individual coils help to cradle your body while also limiting motion transfer. Reinforced perimeter to provide edge support. Height: 6-8 inches.

Are your mattresses Okeo-Tex Certified?

Yes! The Okeo-Tex certification affirms that a product is free of any harmful chemicals. All of our products are certified by Okeo-Tex to be guaranteed free of potentially harmful substances.

What are the different mattress sizes and dimensions?

The mattress sizes we offer and their corresponding dimensions are below. Please note that, due to the handmade nature of our product, mattress dimensions can vary by up to 1” on any given side.

King: 76" x 80"
California King: 72" x 84"
Queen: 60" x 80"
Full: 54" x 75"
Twin XL: 39" x 80"
Twin: 39" x 75"

All of our mattresses are 10” high with the exception of the Helix Nightfall.

What will my Helix Mattress feel like?

Each Helix Mattress is designed to provide different feels - ranging from plush to firm. We encourage you to take our SLEEP QUIZ in order to find the best mattress for you based on your body type, sleeping position, and mattress preferences with the goal of providing you the most comfort with the right amount of support to align your spine.

Should I ever flip my Helix Mattress over?

No - the Helix Mattress is not designed to be flipped over. The ordering of the layers is critical to the performance of the mattress. The light grey fabric with the Helix logo should always be the bottom part of the mattress.

Can I clean my Helix Mattress cover?

Yes! The top cover of your Helix Mattress is removable and machine washable.

Will my Helix Mattress get body impressions or sag over time?

We chose top quality materials in all of our designs for just this reason. The Helix Mattress is built to be resilient, durable, and to prevent permanent sags or impressions from developing for a very long time.

Should I ever rotate my Helix Mattress?

Because our mattress is built to last, you do not need to rotate the mattress. However, you are welcome to if you’d like! For those with a Dual Comfort mattress, just keep in mind that rotating the mattress will swap the side of the bed that you and your partner sleep on.

I'm allergic to latex. Is that a problem?

Nope! You're in luck. We don't use latex in any of our products.

How safe are the materials in my Helix Mattress?

All foams used in our products are certified to be safe for both you and the environment and are certified by the CertiPUR-US® program, which guarantees that they are made without any harmful chemicals including ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde, and have extremely low impact on indoor air quality.

What safety tests have you done on my Helix Mattress?

We’ve ensured that your Helix Mattress meets all of the strict safety regulations set forth by the US Federal Government. According to regulations 16 CFR Part 1633 and 16 CFR Part 1632, all mattresses sold in the US must pass an open flame test to evaluate how fire reacts to the bed and its components. Each of our beds contains a fire retardant barrier to comply with regulations. This material, otherwise known as an FR sock, is a fabric that encases our materials. The FR sock contains silica, which smothers and subdues a potential fire from spreading.

Do you make custom sizes?

At this time, we are unable to accommodate special requests for custom sizes.

Does my Helix Mattress have a weight limit?

Each Helix Mattress can support up to 500lbs of combined weight and up to 350lbs for individual sleepers. The one exception is our Helix Nightfall mattress which is designed for plus size and big & tall sleepers and can support up to 1,000lbs of combined weight and up to 500lbs for individual sleepers. These weight limits are established by successful testing conducted by our team.

What is different about the Helix Nightfall mattress?

Helix Nightfall is our specialty mattress designed for plus size and big & tall customers. The mattress itself is 12” (instead of 10”) and has an additional layer of foam for support. The mattress also has a taller spring unit to cradle heavier weight. Due to the additions necessary in this mattress, we charge an additional $195.

Does my Helix Mattress have an odor, or an off-gassing period?

We use high-grade materials that have little to no odor or chemical off-gassing. Our foams are certified by the CertiPUR-US® program. It does not contain any harmful chemicals, heavy metals, or high impact of air quality. There is no need to air out your mattress overnight. Any faint odors or smells will dissipate within a few hours.

What makes a Dual Comfort Helix Mattress different?

We believe that each mattress should be made to give the best night’s sleep to both people. For couples with very different needs, we suggest a Dual Comfort Helix Mattress, in which we take each of your results to our Sleep Quiz and individually personalize each side, splitting the mattress down the middle. So each side of your mattress will have a distinct feel. Please note due to the complexity of manufacturing, our Dual Comfort mattress will add $195 to your order total.

Does the Helix Mattress require a foundation?

Although a foundation isn’t required, a support system for your mattress is highly recommended. The best option is to use the Helix Foundation to provide the proper support and avoid sagging. If you prefer to use a different support system, we recommend using a bunkie board with a box spring or any support system with firm, flat and thick slats. No matter which support system you choose, the slats should be no wider than 5 inches apart as that could cause sagging and could potentially void your warranty.

Does the Helix Mattress work with adjustable bases?

Yes! The Helix Mattress should work with any adjustable base, but we suggest the Helix Adjustable Base which we have tested.

What's the return policy?

We offer a 100 Night Sleep Trial. If for any reason you do not love your Helix Mattress you can return it within your first 100 nights.

Is there an adjustment, or break-in, period?

You will likely experience an adjustment or break-in period with our mattress. Sleeping on a mattress that has been suited for your sleeping needs and preferences is a new experience and your body will need time to align to a new sleep system. Just like a new pair of shoes, the materials in the mattress need to be physically broken in, so it might feel more stiff than you’d expect in the first few weeks. We recommend that you give your new Helix Mattress up to 30 days to experience the full effect.

What is the warranty?

Every Helix Sleep mattress comes with a 10 year warranty, protecting the customer from any defects in the materials or workmanship of the product that develop from normal and reasonable use. For additional details on our warranty, visit www.helixsleep.com/pages/warranty. Please email us at help@helixsleep.com know if you think you need to claim your warranty.

Why am I being charged a recycling fee?

California, Connecticut, and Rhode Island require a recycling fee for any mattress or foundation purchase. The fee is $10.50 per item and cannot be waived by Helix.

Helix color match

How does Helix Color MATCH work?

We’ve worked alongside some of the world’s leading researchers on sleep ergonomics and biomechanics to develop our cutting-edge mattress matching algorithm. We use your Sleep Quiz answers to determine your biological needs in terms of support and pressure relief. We then combine that data with your comfort preferences and then run that model through our set of proprietary models to match you to the best mattress for you.

Do I need to take the Sleep Quiz?

We give you the option to take our Sleep Quiz or choose a mattress yourself if you know exactly what you want! But if you have any doubts, we encourage you to take our Sleep Quiz which is based on years of research and tens of thousands of customers.

Balanced vs. Extra Support

We think about support in two ways: balanced and extra. Balanced support is meant to provide just enough support to keep your spine aligned for side sleepers and people with smaller or leaner body types. For these types of sleepers, you don’t want too much support otherwise you won’t sink enough into the mattress which could cause discomfort. With that said, Extra support is recommended for customer who are stomach or back sleepers or those with fuller body types.

Purchase

Do you offer financing options?

We’ve partnered with Klarna to offer customers flexibility in their payment choices. To take advantage of financing options, select "Pay With Klarna" at checkout, follow the prompts, and enter some basic information for an instant loan decision. Klarna loans vary depending on eligibility, with as low as 0% APR interest. Please also note that Klarna loans are not currently available for residents of West Virginia, Iowa and New Hampshire.

How do you keep your prices affordable?

Our approach is to make your mattress buying experience simple, convenient and affordable. We've optimized our designs to give you a great night’s sleep. In the process, we've left out all of the unnecessary whatsits, doodads, whatchamacallits, and thingamajigs that do nothing but increase prices. In addition, we ship directly from the factory to your doorstep, cutting out the middlemen and the inefficiency. We’re passing those savings along to you.

Do I need to pay sales tax?

Sales tax is applied to orders being shipped to New York, New Jersey, Pennsylvania, Ohio, Washington, and California. Additionally, Canadian orders will incur a customs tax that is applied during checkout. Individual postal code rates may apply.

What if I couldn't apply my discount or referral code to my purchase?

Discount or referral codes can be applied retroactively so long as you bring this to our attention within 48 hours after placing your order. Simply send an email to help@helixsleep.com that includes your Order Confirmation number and the discount/referral code you'd like to use. Please note that no discount code can be applied to orders paid for via Klarna financing. No more than one discount or referral code can be applied at a time.

Can I make my purchase through PayPal?

Yes! It’s super simple. Start by clicking on "Checkout with PayPal" on the cart or checkout page when you’re ready to complete your purchase. This will allow you to input or verify your payment information using PayPal. After you’ve completed these steps you’ll be able to review and complete your order.

Can I use financing and promo codes on the same order?

Yes! You can use a promo code with any type of order.

Mattress shipping

How is my Helix Mattress shipped?

Your Helix Mattress is gently compressed, rolled, and put in a box that’s about the size of a bag of golf clubs for easy shipping! Packaging dimensions are 16” x 16” x 48”, and we ship via UPS Ground direct from the manufacture to your door.

What are the shipping costs?

We provide free shipping to all US orders! All Canadian orders will incur a shipping fee of $250 per mattress as well as a Customs Tax. These additional fees are applied during checkout.

How long will it take for my order to arrive?

From the time you place your order, it takes between 3-7 business days for your Helix Mattress to arrive to your home. Please note that business days do not include weekends or public holidays.

How much does my Helix Mattress weigh?

Based on the construction of each mattress, the weight can vary within the following ranges: King (100-110 lbs), CA King (100-110 lbs), Queen (90-100 lbs), Full (80-90 lbs), Twin XL (50-60 lbs), Twin (50-60 lbs).

Where is my Helix Mattress manufactured?

Your Helix Mattress is made in the USA! We produce and ship directly out of our manufacturing facilities across the US.

Where do you ship?

We ship to all 50 states within the United States as well as to all regions of Canada.

Can I change my shipping address?

If you need to change your shipping address, email help@helixsleep.com or call (888) 330-0781 as soon as possible. Once a package has been shipped, you should use the premium UPS My Choice services to update your shipping information and/or redirect a package to a new address.

Do I need to be home to receive the package?

All of our packages are sent via UPS Ground without the need for signature confirmation. However, your UPS driver reserves the right to hold the package until a signature is obtained in the event they are not confident that they can release your package safely.

Can I request a specific delivery date?

Since our beds are made-to-order, we cannot provide exact shipment details until the package has been shipped. If you have specific delivery needs, we recommend registering for UPS MyChoice (www.ups.com/mychoice), a service that gives you control over your delivery arrival dates. You can reschedule delivery times, set notifications, and even see 4-hour delivery windows. Precise delivery windows down to 2 hours require an upgraded account with UPS MyChoice, an optional upgrade that is set up and paid for by the receiver.

How do I check my order status?

You will receive a shipping confirmation email once an order ships. If you have not yet received a tracking number, or if you believe you should have received a confirmation and haven’t yet, email help@helixsleep.com and we’ll look into it for you.

Do you ship internationally?

We currently ship to all of the US and Canada. As we grow, so will our reach. Stay tuned!

Can you ship to a PO Box/APO/FPO address?

At this time, we are unable to provide shipping to any of these types of address per regulations with UPS.

Do you deliver on the weekends?

Unfortunately, UPS does not deliver on weekends. If you have specific delivery needs, we recommend you sign up for UPS MyChoice (www.ups.com/mychoice), a free service that gives you control over your deliveries. You can reschedule delivery times, set notifications, and even see 4-hour delivery windows.

Mattress returns

How does the 100 Night Sleep Trial work?

The 100 Night Sleep Trial is our guarantee that comes along with your Helix Mattress purchase. From the day your new mattress arrives, you'll have up to 100 nights to feel the effects of a perfect fit. If, for any reason, you are unhappy with the mattress, you can return it for a full refund within the trial period.

Can I exchange my Helix Mattress?

At this time, we offer exchanges for size changes, but not for design or configuration changes. For instance, if you love your Helix Mattress but ordered the wrong size, or simply want to upgrade to something bigger, contact us at (888) 330-0781 and a Sleep Specialist will guide you through the process!

What happens to returned mattresses?

We do our best to donate lightly used mattresses to charities and housing facilities. When we’re unable to do so due to relevant laws or the state of the mattress, we enlist our removal partner to recycle the mattress and its materials responsibly.

When will I receive my refund?

Once a refund has been issued, it takes 5-7 business days for the credit to be reflected back onto your original form of payment.

What's the return policy and how do I initiate a return?

The 100 Night Sleep Trial allows you to return your mattress for a full refund if it’s not a fit for you. Be sure to request your return within those 100 nights, and we'll arrange for your mattress to be removed by one of our removal partners. Once removed, we'll issue a full refund. The return timeline can vary dependent on your geography and what local services are available. To initiate a return, email help@helixsleep.com. The subject line of the email should read “Return Request - [Your Order #]”. In the body of the email, include the full name on the order and a description of what’s prompting your return. We never resell or restock returned mattresses. In fact, we do our best to donate returned mattress locally. If we cannot donate it due to relevant laws or the state of the mattress, we'll have a trusted recycling partner remove it from your home.

How do returns work with my bundle order?

Occasionally, we will offer a higher-than-normal discount for orders consisting of a mattress and any other product available on our website. If you make a purchase as a part of one of these bundles discounts, and return all of the items purchased, you'll be refunded the full amount of your purchase. If you order one or more items, and the discount you received is greater than the price of the item(s) returned, no refund will be issued. If the discount received is less than the price of the item(s) being returned, you will be refunded the items' original price less the discount amount.

Mattress setup

How long can I keep my Helix Mattress in the box?

We recommend that you do not keep your Helix Mattress in its original packaging for more than 2 weeks after receiving your mattress. Spending too much time in the packaging can affect the resilience of the mattress, preventing it from re-gaining its full shape. It’s important to note that your 100 Night Sleep Trial begins on the day of arrival, so you won’t want to keep it boxed up for too long!

Tell me more about how to setup my Helix Mattress.

Setup instructions are included in your shipping confirmation email, as well as inside the packaging when the mattress arrives. Once it arrives, simply remove the mattress from the box and set it on your foundation while it’s still encased in plastic. Then, remove the mattress from its plastic wrapping, give it 2 hours to regain its shape, and you’re done! The blue fabric side should always be located towards the bottom of the mattress, while the white fabric should face upwards. The embroidered Helix logo indicates the foot of the bed.

Is the packaging recyclable?

All of our packaging materials are recyclable—including the box. Simply break it down and recycle it in the appropriate bins. Feeling creative? Show off your skills. We’ve seen customers make our packaging into rocket ships, bedside tables, even pet mansions. Share your creation and inspire others! Tag us in your photos @helixsleep #napcity

Foundations

What is the Helix Foundation?

The Helix Foundation is the perfect match for your Helix Mattress. It provides extra height to your bed, and most importantly, the right kind of support for your mattress. It has slats 5 inches apart to provide the best support and airflow. It fits in any traditional bed frame or on the floor, and should be used as a box spring replacement.

What's in the Helix Foundation?

Your Helix Foundation consists of high grade pine wood surrounded by a woven exterior made up of the same blue fabric on your Helix Mattress. Completely made in the USA.

Is the Helix Foundation a box spring?

In short, kind of. The Helix Foundation is very similar to a box spring and has the same dimensions. However, the Helix Foundation has been built to give much better support for a foam mattress than you would get from a traditional box spring through a slatted design.

What are the dimensions of the foundation?

Twin: (37.5” x 74” x 7.5”)
Twin XL: (37.5” x 79” x 7.5”)
Full: (52.5” x 74” x 7.5”)
Queen: (59.5” x 79” x 7.5”)
King: (75.5” x 79” x 7.5”)
Ca King: (71.5” x 83” x 7.5”)

Can I buy the foundation without buying a Helix Mattress?

Of course! We recommend using the Helix Mattress and the Helix Foundation together for the best sleep experience, however the Helix Foundation will work with any mattress.

Where does my foundation go?

The foundation will fit on any standardized bed frame or platform, even the floor!

What is the return policy?

Same as our Helix Mattress! We offer a 100 Night Sleep Trial, if for any reason you do not love your foundation you can return it within your first 100 nights of sleep.

What is the warranty?

Every Helix Foundation comes with a warranty of 5 years. Learn more.

Where is the Helix Foundation made?

The Helix Foundation is 100% made in America.

Where does the Helix Foundation ship?

Helix Foundations ship to the United States and Canada.

What are the shipping costs?

We provide free shipping to all US orders! All Canadian orders will incur a shipping fee of $175 per foundation as well as a Customs Tax. These additional fees are applied during checkout.

How much weight does the Helix Foundation support?

The Helix Foundation has been tested to support up to 600 lbs with no signs of wear, though there is no official weight limit.

Does the Helix Mattress require a foundation?

Although a foundation isn’t required, a support system for your mattress is highly recommended. The best option is to use the Helix Foundation to provide the proper support and avoid sagging. No matter which support system you choose, the slats should be no wider than 5 inches apart as that could cause sagging and could potentially void your warranty.

Why are the foundations an inch shorter than the mattresses?

We designed our foundation to fit within all standardized bed frames. Mattresses typically extend less than ½ inch over all sides a foundation, this is done purposely to properly fit in the bed frame and support your mattress. Don’t worry, this slight difference in size will not affect the support of your mattress.

What is the Helix Foundation made of?

Your Helix Foundation consists of premium grade SPF (spruce, pine, and fir) wood surrounded by a woven exterior made up of the same blue fabric on your Helix Mattress. Completely made in the USA.

How do I assemble the Helix Foundation and how long will it take?

The assembly of the Helix Foundation is simple and can be completed in 4 quick steps. Just like our Sleep Quiz it should take you 2-3 minutes to assemble, no tools required! Every Helix Foundation comes with a step by step guide to setting your frame up. If you misplaced it you can find the full instructions here.

Mattress protector

What is the Helix Mattress Protector?

The Helix Mattress Protector is the perfect item to keep your mattress as fresh and clean as the first night you slept on it. It is completely waterproof (protecting your Helix Mattress from any accidental spills or stains), breathable and cool (allowing for optimal airflow), completely quiet (toss and turn as you please, no crinkling will keep you up at night) and soft to the touch (not affecting the feel of your Helix Mattress at all). The protector is machine washable and made up of woven polyester, and lined with TPU fabric. The skirting of the protector is made to fit snugly around your Helix Mattress, preventing any shifting throughout your nights sleep.

What is the Helix Mattress Protector made of?

The top layer and skirting is made of polyester, while the waterproof, breathable backing is made from TPU material.

Can I wash my Helix Mattress Protector?

Yes, you can absolutely wash your mattress protector. We recommend washing it with cold water and normal household detergent. Please do not use bleach. Tumble dry on low heat. Do not iron or dry on medium/high heat as that will damage the waterproof layer of the protector.

Can I use the Mattress Protector with the Ultra-Cool Cover?

Yes! The Ultra-Cool Cover uses a Phase Change Material (PCM) technology that essentially regulates temperature by taking excess heat and dissipating it over the mattress. It does not depend on direct contact.

Where is the Mattress Protector made?

The Helix Mattress Protector is designed by our product engineering team in NYC. The fabric is sourced from and assembled in China via our US based manufacturer, then packaged and shipped from IL.

Will the Mattress Protector ship with my Helix Mattress/Foundation?

The Helix Mattress Protector ships from our manufacturer in Illinois and ships separately from other Helix Products in your order.

Will the Mattress Protector make me sleep hotter?

Absolutely not! We specifically designed the Mattress Protector to not disrupt the awesome airflow features of the Helix Mattress. The Helix Mattress Protector is both breathable and cool, does not trap heat, and provides the optimal airflow paired with your Helix Mattress.

What are the dimensions of the Mattress Protector?

Width and Height
- King: 76" x 80"
- California King: 72" x 84"
- Queen: 60" x 80"
- Full: 54" x 75"
- Twin XL: 39" x 80"
- Twin: 39" x 75"

All sizes fit up to a 13 inch mattress.

What is it protecting?

The Mattress Protector is protecting your Helix Mattress from any accident or unwanted spill. It also helps to keep your mattress as fresh as the day you received it.

Can I buy the Mattress Protector without buying a Helix Mattress?

Of course! We recommend using the your Helix Mattress and the Helix Mattress Protector together for the best sleep experience, however the Helix Mattress Protector will work with any mattress and fit up to 13” deep mattresses.

Where does my Mattress Protector go?

The Helix Mattress Protector fits snugly around your mattress and under your fitted sheet.

What's the return policy?

Same as our mattresses. If for any reason you do not love your Helix Mattress Protector you can return it within your first 100 nights.

What is the warranty?

Every Helix Mattress Protector comes with a warranty of 1 year. Learn more.

How is the product tested?

We have some lab tests where we checked for strength of the seams and fabric, made sure that there were no harsh chemicals in the fabric. We have checked the pH of the fabric, and do a water pressure test to ensure that it waterproofs against any normal spill they would encounter.

Bed frame

What is the Helix Frame?

The Helix Frame is the perfect item to support your Helix Mattress, Foundation and Protector. With simple, tool-free assembly with the convenience of size adjustability and a unique steel tubular design with a high gloss black powder finish for a new, modern look, the Helix Frame embodies simple functional design. The oversized leg glides, deeply recessed for both safety and to obscurity, are super strong and virtually indestructible and provide a 7.25” lift from the floor. Works with almost all bolt-on headboards due to brackets with heavy-duty offset construction for a sturdy connection.

What's the Helix Frame made of?

Your Helix Frame consists of high quality steel in a unique and functional tubular design, specially crafted to allow for size adjustment, headboard attachment, and super strong support.

Where does my Helix Frame go?

The frame will fit any standardized boxspring or foundation along with any standardized mattress. Your Helix Frame should be put directly on the floor.

What's the return policy?

Same as our Helix Mattress! We offer a 100 Night Sleep Trial, if for any reason you do not love your frame you can return it within your first 100 nights of sleep.

What is the warranty?

Every Helix Frame comes with a warranty of 5 years. Learn more.

Where is the Helix Frame made?

The Helix Frame is designed by our product engineering team in NYC. The steel is sourced and assembled in China via our US based manufacturer, then packaged and shipped from Illinois.

Can I attach my headboard to the Helix Frame?

Yes! The Helix Frame works with almost all bolt-on headboards due to brackets with heavy-duty offset construction for a sturdy connection.

What are the dimensions of the frame?

Once built, the Helix Frame will come in the following sizes:

- Twin/ Twin XL: 73.13” x 38” x 7.25”
- Full - 73.13” x 53” x 7.25”
- Queen - 73.13” x 60” x 7.25”
- King - 73.13” x 76” x 7.25”
- Cal King - 73.13” x 72” x 7.25”

Can I buy the Frame without buying other Helix Products?

Of course! We recommend using the your Helix Frame with the Helix Mattress, Foundation and Protector for the best sleep experience, however the Helix Frame will work with any mattress.

Do I need a foundation with my frame?

Yes, a foundation is needed as the metal bed frame cannot be placed directly under a mattress. The Helix Foundation is the perfect support to go between your frame and mattress.

What is the weight limit?

The Helix Frame has been tested to support up to 600 lbs with no signs of wear, though there is no official weight limit.

Will my Helix Frame ship with my Helix Mattress?

Our Frame and Mattress are produced and shipped from different facilities. Your Helix Frame will ship separately from Illinois.

Why are there only 2 sizes?

The Helix Frame comes in two sizes, but fits all sizes of mattresses. Size 1 is Twin, Twin-XL and Full. Size 2 is Queen, King and CA King. The Helix Frame is fully adjustable on your own to the bed size of your choosing, no tools required.

How will my frame be shipped? What will the box look like?

Your helix frame will be shipped to your doorstep via UPS. The box dimensions are 76” x 7” x 4”. The Twin - Full size weighs 31 lbs and Queen - CA King 37 lbs.

How tall will my bed be with all Helix Products?

The complete Helix Sleep System will stand 24.75” high off the ground with the Helix Mattress, Frame and Foundation.

How do I assemble the Helix Frame and how long will it take?

The Helix Frame is easy to assemble and should take you around 10 minutes to assemble, no tools required! Every Helix Frame comes with a step by step guide to setting your frame up. If you misplaced it you can find the full instructions here.

What are the shipping costs?

We provide free shipping to all US orders! All Canadian orders will incur a shipping fee of $75 per frame as well as a Customs Tax. These additional fees are applied during checkout.

Pillow

What is the Helix Pillow?

We designed the Helix Pillow with a new age adjustable design for perfect comfort for any sleeping position or body type. This means no more struggling to like a pillow, but rather taking control yourself. When purchasing your Helix Pillow, you’ll find 1 outer comfort shell and 2 support insert layers, allowing for total adjustable sleep.

What is the Helix Pillow made of?

The Helix Pillow is a unique blend of cross-cut Memory Foam and Down Alternative. The outer cover is made of a high-grade polyester.

What is the Helix Cool Pillow made of?

The Helix Cool Outer Comfort Shell is filled with 1lb of Memory foam and Down Alternative on each side and is covered with a mix of Polyester and an Ultra Cool Knit Polyethylene. This material has a higher heat transfer, making it cold to the touch and a lot cooler than typical fabrics. The Helix Cool pillow comes with the same 2 support inserts as the Helix Pillow.

What do I do with the extra inserts I don't use?

We recommend saving the extra inserts in case your sleeping position or preferences change over time. We’ve also found they make a great seat cushion or even dog bed!

Where is the Helix Pillow made?

The Helix Pillow is 100% Made in America.

How is my Helix Pillow shipped?

Your Helix Pillow will arrive compressed and roll packed, via UPS in a compact box.

How do I set up my Helix Pillow?

Once your pillow arrives, unwrap and unroll your pillow by simply cutting through the plastic layer (careful not to cut the fabric!) Allow the pillow to expand to full size and air out for about 12-24 hours before use. We suggest fluffing it up a bit to regain its full shape. The Helix Pillow will arrive with both Support Layers zipped inside the Outer Shell. You can unzip the outer layer to find the support layers and adjust the pillow to your preferred setting.

Will the Pillow ship with my Helix Mattress or other Helix Products?

No, your pillow will not ship with your mattress because these products are produced and shipped from different facilities in the US. Your pillow order should take 2-6 business days to arrive at your home.

Does the Helix Pillow have an odor, or an off-gassing period?

We used high-grade Memory Foam and Down Alternative that have little to no odor or chemical off-gassing. The foam does not contain any harmful chemical, heavy metals, or high impact of air quality. Should your pillow have any faint odors or smells, we recommend letting it air out for a few hours or placing the pillow (both the shell and inserts) in the dryer on low for no more than 10 minutes.

Can I wash my Helix Pillow?

Unfortunately, the Helix Pillow is not machine washable. We recommend spot cleaning as necessary with lukewarm water. Your Helix Pillow can be placed in the dryer on low heat every 6 months for maximum fluff, performance and comfort.

What size pillows do you offer?

The Helix Pillow comes in Standard (18” x 26”) and King (18” x 32”) sizes. The Standard size pillow works best with a Twin, Twin XL, Full or Queen size mattress. The King size will work perfectly with your King or CA King model.

What's the return policy?

Same as our Helix Mattress! We offer a 100 Night Sleep Trial, if for any reason you do not love your Helix Pillow you can return it within your first 100 nights.

What is the warranty?

Each Helix Pillow comes with a 3-year limited warranty. Learn more.

Which Helix Pillow settings work best for me?

No single pillow works best for everyone. The Helix Pillow is adjustable so that everyone can find their perfect match. We recommend following our below suggestions and giving it a few nights. If that isn’t quite right, feel free to test another option. It takes some time to get used to a new pillow.

Two Support Layer Inserts:
This setting offers the most loft and support to keep your head and neck aligned.

Great for:
- Side sleepers with broad shoulders
- People who like a firmer and taller pillow

One Support Layer Insert:
This is the most commonly used pillow setting, allowing for a perfect blend of loft and comfort.

Great for:
- People who sleep on their back or side
- People who don’t know if they like firmer or softer pillows as a starting point

Zero Support Layer Inserts:
This setting has the least loft, keeping it soft and low to the bed.

Great for:
- Stomach sleepers
- People who like a plush feel without any neck tilting

Sheets

What are the Helix sheets made of?

Our sheets are a 600 thread count cotton blend in a silky sateen weave. The cotton blend consists of 55% cotton and 45% polyester. The unique design allows for specially woven soft cotton threads on one side and crisp polyester on the opposite side, making sure your skin is always touching soft cotton.

Can I wash my Helix Sheets?

We recommend washing your sheets before your first use and every week or so, and altering between sets to keep the luxurious feel. Use a mild detergent and machine wash on a warm cycle; line dry is recommended but you can tumble dry on low. Remove the sheets from the dryer promptly to minimize any wrinkles. Press the sheets with an iron on medium heat if desired. Do not dry clean or use bleach.

Will the Helix Sheets ship with my Helix Mattress?

The Helix Sheets ships from our manufacturers in North Carolina or Utah and separately from other Helix Products in your order.

What's included in each Helix Sheet Set?

Twin: 1 Flat Sheet (69” x 97”); 1 Fitted Sheet (39” x 75”); 1 Pillowcase (20” x 34”)
Twin XL: 1 Flat Sheet (69” x 102”); 1 Fitted Sheet (39” x 80”); 1 Pillowcase (20” x 34”)
Full: 1 Flat Sheet (84” x 97”); 1 Fitted Sheet (54” x 75”); 2 Pillowcases (20” x 34”)
Queen: 1 Flat Sheet (90” x 102”); 1 Fitted Sheet (60” x 80”); 2 Pillowcases (20” x 34”)
King: 1 Flat Sheet (108” x 102”); 1 Fitted Sheet (76” x 80”); 2 Pillowcases (20” x 40”
CA King: 1 Flat Sheet (102” x 106”); 1 Fitted Sheet (72” x 84”); 2 Pillowcases (20” x 40”)

How deep is the fitted sheet?

Our sheets are made specifically for your Helix Mattress, however the fitted sheet will fit mattresses up to 18” in depth.

What colors do you offer?

The Helix Sheets come in Slate and White.

Do the Helix Sheets wrinkle?

The unique cotton blend of the Helix Sheets allow for a rich cotton feel with a wrinkle-resistant look. The top sheet is designed for a soft cotton side against your skin and a crisp wrinkle-resistant polyester layer on the surface.

What is the warranty?

All Helix Sheets come with a 3 year warranty. Learn more.

What's the return policy?

Same as your Helix Mattress! We offer a 100 Night Sleep Trial, if for any reason you don’t love your sheets, you can return them to us within your first 100 nights of sleep.

How should I store my sheets when I'm not using them?

We recommend storing your sheets in a cool, dry area and well ventilated area. Avoid storing the sheets in plastic bags or boxes, which can cause permanent yellowing.

Adjustable base

Can I use a bed frame with my new Adjustable Base?

Yes! The base is able to fit into almost any slatless bed frame, though a frame is not required. Please note, you cannot attach a headboard directly to the Adjustable Base.

Can I assemble the Adjustable Base on my own?

Due to the heavy nature of the Adjustable Base, you will need 2 people to complete the set-up of the base and maneuver it around your home.

How many positions can the Adjustable Base move into?

The Helix Adjustable Base is designed to be personalized to your comfort. That means it has head up, foot up, Zero Gravity, and Memory Setting capabilities. Find whichever position works best for you!

What is Zero Gravity (ZG)?

The Zero Gravity position allows for the legs and head to be raised at just the right angle to reduce back pressure and increase circulation. To be in perfect Zero Gravity, the angle of your thighs and torso should be aligned, so your knees are slightly bent and raised to heart level. Your base comes preprogrammed to the ZG reclined position for optimal weight distribution.

Do I need to use the retainer bar that was provided?

Each of the Helix Adjustable Bases are equipped with a MicroHook mattress retention system, which prevents your mattress from sliding off the base, eliminating the need for a retainer bar. However, if you choose to use a bed skirt, we suggest you use the retainer bar as the skirt will interfere with the MicroHook technology.

Will the Adjustable Base ship with my Helix Mattress?

The Adjustable Base ships separately from other Helix Products in your order. Unlike the other products, the Adjustable Base is shipped with free threshold delivery and you will have to be home to accept the package.

What is threshold delivery?

Our adjustable base will be delivered to your home by one of our shipping partners, and will be placed inside your home. The service includes delivery within the main entrance of your business or residence, but not a specific room. Please note that this service does not include setup.

How much weight can be put on the Helix Adjustable Base?

The Adjustable Base can support up to 850 lbs, including your mattress.

What's the return policy?

Due to the nature of this product, there is no return or trial period on the Helix Adjustable Base.

What's the warranty?

The Helix Adjustable comes with a 1, 3 and 25 year limited warranty. Learn More.

Ultra-cool cover

What is the Helix Ultra-Cool Cover?

The Helix Ultra-Cool Cover is our specialty removable mattress cover that uses Helix Sleep Cool Technology to help keep you cool at night. It is not a “cool touch” material, but rather a material that has phase change capabilities to regulate your heat throughout the night.

What does "phase change material" mean?

A phase change material absorbs and releases thermal energy to maintain a regulated temperature. Body heat can be absorbed from high temperature areas and transferred to the cooler extremities. This results in a uniform distribution of heat throughout the mattress to maintain a comfortable temperature for restful sleep.

What is the Ultra-Cool Cover made of?

The Ultra-Cool Cover is made of 98% polyester and 2% lycra, in a circular knit that has a Phase Change Material applied to it which provides the temperature regulation.

Can I wash my Ultra-Cool Cover?

Yes, you can absolutely wash your mattress protector. We recommend washing it with cold water and normal household detergent. Please do not use bleach. Tumble dry on low heat. Do not iron or dry on medium/high heat.

Can I use the Ultra-Cool Cover with the Helix Mattress Protector?

Yes! The Ultra-Cool Cover uses a Phase Change Material (PCM) technology that essentially regulates temperature by taking excess heat and dissipating it over the mattress. It does not depend on direct contact.

How does the zipper work?

The Cover of your Helix Mattress is removable via a zipper you can find on the side of your mattress. You can easily interchange between the standard and Ultra-Cool Covers.

Where is the Ultra-Cool Cover made?

The Helix Ultra-Cool Cover is 100% Made in America.

Will the Ultra-Cool Cover ship with my Helix Mattress/Foundation?

The Ultra-Cool Cover ships separately from other Helix Products in your order.

What are the dimensions of the Ultra-Cool Cover?

The Ultra-Cool Cover is built to zip on directly to the same size Helix Mattress.

Can I buy the Ultra-Cool Cover without buying a Helix Mattress?

The Ultra-Cool Cover is designed to zip on to your Helix Mattress through our unique removable cover mechanism. It would not work on other mattresses.

What's the return policy?

Same as our mattresses! If for any reason you do not love your Ultra-Cool Cover you can return it within your first 100 nights.

What is the warranty?

Every Helix Ultra-Cool Cover comes with a warranty of 1 year. Learn More

Referral

I love my Helix Mattress! How can I spread the word?

We’re happy to hear that! Take part in our referral program at www.helixsleep.com/referral. Simply spread the good word about our mattress with friends; they can enjoy a $100 discount on their Helix purchase, and you’ll get a $50 Amazon gift card code for each referral who makes a purchase. Please note that Amazon gift codes are sent exactly 30 days after the referee’s order has been placed. We’d also love for you to spread the word on social media. Make sure to tag @Helixsleep so we can see how your Helix is making a difference in your life!

Finance

Why am I not seeing an option to check out using Zibby?

Zibby is not offered in Minnesota, New Jersey, Wisconsin, or Wyoming. When trying to check out in any of these states, you will not have the option to use Zibby.