Every Helix mattress is handmade by skilled professionals in our Phoenix, Arizona facility. Mattresses typically ship within 3-10 business days of your order but we recommend checking the estimated ship time on the product page of your specific item to ensure the most up-to-date ship times.
Once your order has shipped from our facility, it will be delivered to your home via FedEx Ground. During periods of high volume, FedEx does occasionally experience delays so we recommend keeping an eye on your FedEx tracking number while your order is en route.
If you have any questions about your order, please let us know and we will be happy to help. To ensure the fastest response time, please only reach out once. For information on updating your order or initiating returns, check out our Help Center
If you’d like to look up the status of your order, you can do so here
with the email address you ordered under and the order number from your confirmation email (ex: HXS-XXXX). If you have general questions about shipping, take a look at our shipping information here
. All estimated shipping timelines are kept up to date on product pages and your order status page. If you still have questions, we’re happy to help!