Allform by Helix Red Allform by Helix single line logo Allform Red Allform single line logo Allform Allform two line logo - blue Allform Allform two line logo award icon Birch by Helix Evergreen Birch by Helix single line logo Birch Single line birch logo without color soft feel soft feel represented by a bumpy square similar to bubble wrap. Checkmark White checkmark icon Circle Solid circle icon Close coins icon Firmer Side A diamond icon used to represent firmer side. flag icon 2 - Insert lamb icon Lock Icon Lock icon Outlined icon of a lock. Helix Single line Helix logo 1 Pillow - Shell 1 - Pillow - 1 Insert Back and stomach sleeper person laying on their back/stomach to represent a back or stomach sleeper. Side sleeper person laying on their side to represent side sleeper Maximum Support A pillar used to represent maximum support. Softer Side A cloud icon used to represent soft side. Flippable Design Two arrows in rotation to represent repeatability or flippable. select arrow arrow used in select dropdown menu Sheep 1 Pillow - Shell firm feel firm feel represented by a solid square. Star Icon Pressure Point A bullseye target used to represent pressure point. Body contouring A trail, or thread in an s-pattern used to represent body contouring. truck icon 1 - Pillow - 2 Inserts Enhanced Support want icon used to represent enhanced support. Medium Feel Medium feel represented by a curved square.

Extended Cyber Sale! Up to $200 OFF + 2 FREE Dream Pillows - Free, No Contact Delivery!

Up to $200 OFF + 2 Free Pillows!

Contact Us

Our customer experience team is here to answer your questions!

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NOTE: Due to increased order volume and COVID-19 safety precautions we’ve put in place to keep our team healthy, orders are currently shipping in 1-2 weeks after your order date. Helix products are made to order, and our team is working hard to get your items to your door as quickly and safely as possible. Read more about our COVID-19 response here.


Customer inquiry volumes are also higher than usual - our team is doing our best to reply as quickly as possible! To help us get back to you as efficiently as possible, please only reach out one time. For information on updating your order or initiating returns, check out our Help Center.


If you’d like to look up the status of your order, you can do so here with the email address you ordered under and the order number from your confirmation email (ex: HXS-XXXX). If you have general questions about shipping, take a look at our shipping information here. All estimated shipping timelines are kept up to date on product pages and your order status page. If you still have questions, we’re happy to help!

Email us
Submit a request through our contact form!

Chat with us

Chat agents are available from 10am - 6pm ET, Monday to Friday. We may be unavailable during these hours if we are experiencing an especially high volume of inquiries. We appreciate your patience and understanding!

Schedule a call

Due to the incredibly high volume of call requests, scheduled calls are booked in advance. If you need to initiate a return, please see how to do so here. You can look up the status of your order here - your order number can be found in your confirmation email. If you would like to schedule a call, you can do so here.


Text us

By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Helix Sleep at the cell number used when signing up. Consent is not a condition of any purchase. Reply SUPPORT for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy


If you prefer to text with us you can text HELIX to 67069. Once you're opted in, you'll need to reply SUPPORT for assistance.

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