Allform by Helix Red Allform by Helix single line logo Allform Red Allform single line logo Allform Allform two line logo - blue Allform Allform two line logo award icon Birch by Helix Evergreen Birch by Helix single line logo Birch Single line birch logo without color Checkmark White checkmark icon Circle Solid circle icon Close coins icon Firmer Side A diamond icon used to represent firmer side. flag icon GlacioTex GlacioTex logo with white text 2 - Insert lamb icon Lock Icon Lock icon Outlined icon of a lock. Helix Single line Helix logo 1 Pillow - Shell 1 - Pillow - 1 Insert Back and stomach sleeper person laying on their back/stomach to represent a back or stomach sleeper. Side sleeper person laying on their side to represent side sleeper Maximum Support A pillar used to represent maximum support. Softer Side A cloud icon used to represent soft side. Flippable Design Two arrows in rotation to represent repeatability or flippable. select arrow arrow used in select dropdown menu Sheep 1 Pillow - Shell Star Icon Pressure Point A bullseye target used to represent pressure point. Body contouring A trail, or thread in an s-pattern used to represent body contouring. truck icon 1 - Pillow - 2 Inserts Enhanced Support want icon used to represent enhanced support.

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Contact Us


Our customer experience team is here to answer your questions!

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Every Helix mattress is handmade by skilled professionals in our Phoenix, Arizona facility. Mattresses typically ship within 3-10 business days of your order but we recommend checking the estimated ship time on the product page of your specific item to ensure the most up-to-date ship times.


Once your order has shipped from our facility, it will be delivered to your home via FedEx Ground. During periods of high volume, FedEx does occasionally experience delays so we recommend keeping an eye on your FedEx tracking number while your order is en route.


If you have any questions about your order, please let us know and we will be happy to help. To ensure the fastest response time, please only reach out once. For information on updating your order or initiating returns, check out our Help Center.


If you’d like to look up the status of your order, you can do so here with the email address you ordered under and the order number from your confirmation email (ex: HXS-XXXX). If you have general questions about shipping, take a look at our shipping information here. All estimated shipping timelines are kept up to date on product pages and your order status page. If you still have questions, we’re happy to help!

Email us
Submit a request through our contact form!

Chat with us

Chat agents are available from 10am - 10pm ET, Monday to Sunday. We may be unavailable during these hours if we are experiencing an especially high volume of inquiries. We appreciate your patience and understanding!


Call us
Limited phone support is available from 12 - 6pm ET, Monday to Friday. Give us a call at 831-777-5976. Please note that we may be unavailable at times during these hours if we’re experiencing an especially high volume of calls. We appreciate your patience!


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By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Helix Sleep at the cell number used when signing up. Consent is not a condition of any purchase. Reply SUPPORT for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy


If you prefer to text with us you can text HELIX to 67069. Once you're opted in, you'll need to reply SUPPORT for assistance.

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