Contact Us

Need Help With Your Order?



For the fastest response!

Chat with us (typical response time: 3-5 minutes)

Chat agents are available from 10am - 10pm ET, Monday to Sunday. Response time may be longer if we are experiencing a high volume of inquiries. We appreciate your patience and understanding!

For returns, warranty claims, and all general questions: 

Contact us (typical response time: 2-3 business days)

Submit a request through our contact form! We'll follow up via email as soon as possible.

Warranty claims

Please send an email to warranty@helixsleep.com to begin a warranty claim. Please note: emails not related to warranty claims will not be viewed in this inbox. 

Text us

If you prefer to text with us you can text HELIX to 67069. Once you're opted in, you'll need to reply SUPPORT for assistance.

By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Helix Sleep at the cell number used when signing up. Consent is not a condition of any purchase. Reply SUPPORT for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy If you prefer to text with us you can text HELIX to 67069. Once you're opted in, you'll need to reply SUPPORT for assistance.

Limited Phone Support

Call us

Limited phone support is available from 11am - 6pm ET, Monday to Friday. Give us a call at 831-777-5976. Please note that we may be unavailable at times during these hours if we’re experiencing an especially high volume of calls. We appreciate your patience!

We're closed: New Years Day | Fourth of July | Thanksgiving Day | Christmas Day

Every Helix mattress is assembled by skilled professionals in our Phoenix, Arizona facility. Mattresses typically ship within 3-10 business days of your order but we recommend checking the estimated ship time on the product page of your specific item to ensure the most up-to-date ship times.

Once your order has shipped from our facility, it will be delivered to your home via FedEx Ground. During periods of high volume, FedEx does occasionally experience delays so we recommend keeping an eye on your FedEx tracking number while your order is en route.

If you have any questions about your order, please let us know and we will be happy to help. To ensure the fastest response time, please only reach out once. For information on updating your order or initiating returns, check out our Help Center.

If you’d like to look up the status of your order, you can do so here with the email address you ordered under and the order number from your confirmation email (ex: HXS-XXXX). If you have general questions about shipping, take a look at our shipping information here. All estimated shipping timelines are kept up to date on product pages and your order status page. If you still have questions, we’re happy to help!