Contact Us
Our customer experience team is here to answer your questions!
Need Help With Your Order?
For the fastest response!
Chat with us (typical response time: 3-5 minutes)
Chat agents are available from 10am - 10pm ET, Monday to Sunday. Response time may be longer if we are experiencing a high volume of inquiries. We appreciate your patience and understanding!
For returns, warranty claims, and all general questions:
Contact us (typical response time: 2-3 business days)
Submit a request through our contact form! We'll follow up via email as soon as possible.
Warranty claims
Please send an email to warranty@helixsleep.com to begin a warranty claim. Please note: emails not related to warranty claims will not be viewed in this inbox.
Text us
If you prefer to text with us you can text HELIX to 67069. Once you're opted in, you'll need to reply SUPPORT for assistance.
By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Helix Sleep at the cell number used when signing up. Consent is not a condition of any purchase. Reply SUPPORT for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy If you prefer to text with us you can text HELIX to 67069. Once you're opted in, you'll need to reply SUPPORT for assistance.
Limited Phone Support
Call us
Limited phone support is available from 10am - 6pm ET, Monday to Friday. Give us a call at 831-777-5976. Please note that we may be unavailable at times during these hours if we’re experiencing an especially high volume of calls. We appreciate your patience!
We're closed: New Years Day | Fourth of July | Thanksgiving Day | Christmas Day
Press, Influencers & Partnerships
