The Happy with Helix Guarantee
Rest easy with seamless returns and exchanges
What is our mattress return & exchange policy?
Open up the box (no need to keep it!) and get to it: you have 100 nights to try out your mattress. We ask that you take a minimum of 30 days to adjust to your mattress and break it in. If you don’t love your mattress after 30 days, our sleep experts will recommend a better match and organize an exchange of equal or greater value.
Note: Foundations, frames, & sleep accessories like pillows and sheets must be returned within 30 days.
How do returns work?
1 - Request a return
Send us an email at help@helixsleep.com and our sleep experts will streamline the exchange process. Please include your order number, which you can find in your confirmation email.
2 - We’ll organize a quick removal and refund
Our sleep experts will reply to you via email within a few business days. We’ll upgrade your mattress to a more comfortable fit, on us — or, let us know if you’d just like to return it, and we’ll organize a quick refund.
3 - We’ll remove your mattress
Don’t keep your box, don’t lift a finger: our movers will come get your mattress from your room & remove it from your home for free. Just tell us when you’re available, and we’ll take care of the rest.
Built to last, covered for life with our Limited Lifetime Warranty
Your mattress is protected against defects in workmanship & materials, so you never have to worry. Warranty claims are simple and straightforward. Want proof? 94% of previous claims have been approved.
Email our team at warranty@helixsleep.com
OR
Click here to start a warranty claim
Our typical response time for warranty claims is 3-5 business days.
Don’t just trust us: here’s what customers say
“Customer service is excellent. I exchanged the first mattress I ordered for the Sunset Elite — I love it! The exchange process was seamless and painless.”
Eric S
“Although the mattress topper wasn’t right for us, the Helix customer experience team made the process of receiving a full refund easy. We would definitely do business with them again.”
Cheryl L
"What really sets this company apart is their outstanding return policy. It outshines all others I've come across and gave me the confidence to make this purchase without hesitation. If you're on the hunt for a mattress that delivers both comfort and peace of mind, I highly recommend giving this one a try. You won't regret it!"
Lisa B
Frequently Asked Questions
Do I need to keep the box? If I have a return, will I need to put the mattress back inside?
Nope! Once your mattress arrives, feel free to dispose of your box. In the case of a return, we’ll come collect your mattress. It will not go back into the box.
What if my mattress arrives damaged?
If your mattress or any other product arrives damaged, please click here to let our team know and we will be happy to help with either a replacement or other solution right away.
How long does it take to process a return?
If you'd like to return your mattress, our team will be in contact right away to explore your exchange options or to help schedule a pickup of your mattress at your earliest convenience. The returns process typically takes 5-7 business days to complete.
How long does it take to get a refund?
If you opt to return your mattress, we will just ask for confirmation that your mattress has been picked up and we will issue a refund back to your original method of payment. Refunds typically take 3-5 business days, depending on your method of payment.
Still need help?
Have questions about our mattresses, order status, returns? We’re here to help. Just reach out here.
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