The 100 Night Sleep Trial
At Helix, we stand behind our sleep science and the quality of our products. That’s why we give you the 100 Night Sleep Trial. But any new mattress has an adjustment period. Here’s what to expect as you get to know each other.
What to Expect.
The 100 Night Sleep Trial is our guarantee that comes along with your Helix Mattress purchase. If, for any reason, you are unhappy with the mattress, you can return it for a full refund within 100 nights, after the first 30 days. Since all new mattresses have a break-in period, we require customers to keep the mattress for 30 nights before initiating a return.
Pro Tip: Toss, turn, get comfortable. It’s yours - treat it that way.
Please note that the Helix Adjustable Base does not include a sleep trial and cannot be returned once it has been removed from its original packaging.
Many customers find that there is an adjustment period during the first few weeks with your Helix Mattress. This is especially true if you’re coming from an older mattress. Keep in mind, your Helix is like a good pair of shoes. It will take a bit of breaking in.
We encourage you to trust the science and give your new Helix Mattress a chance. That’s why we require you to keep your mattress for 30 nights to adjust to this break-in period. Sleeping on a mattress that has been tailored to your sleeping needs and preferences is new - give it some time.
Pro Tip: If the feel (top layer) still isn’t right, you can reach out to our Customer Experience Team and they will send you an additional comfort layer to either make the bed softer or firmer depending on your preference. Free of charge!
The End of the Trial.
Like most customers, you’ll be sleeping so well you won’t even know the 100 Night Sleep Trial is over. But if you find that you’re unhappy with your Helix for any reason, you can reach out to our team of Sleep Specialists who make the return process super simple. They’ll walk you through the process step by step, arrange a mattress pickup, and refund you in full once the removal is complete. No risk, no lost sleep.
Due to the nature of packaging and shipment on the Adjustable Base, this product is not eligible for the 100 Night Sleep Trial. Once removed from its original packaging, the Adjustable Base cannot be returned. The Adjustable Base does include a 20-year warranty and we are happy to help right away if you run into any issues with this product.
Pro Tip: Unfortunately, we can’t accept returns before 30 nights and past the 100 night trial.
Have questions? Check out our in depth explanations on the product, shipping, returns, and safety.