Contact Us
Our customer experience team is here to answer your questions!
The Happy with Helix Guarantee
Need Help With Your Order?
For the fastest response!
Chat with us (typical response time: 3-5 minutes)
Chat agents are available from 10am - 10pm ET, Monday to Sunday. Response time may be longer if we are experiencing a high volume of inquiries. We appreciate your patience and understanding!
For returns, warranty claims, and all general questions:
Contact us (typical response time: 2-3 business days)
Submit a request through our contact form! We'll follow up via email as soon as possible.
Warranty claims
Please send an email to warranty@helixsleep.com to begin a warranty claim. Please note: emails not related to warranty claims will not be viewed in this inbox.
Text us
If you prefer to text with us you can text HELIX to 67069. Once you're opted in, you'll need to reply SUPPORT for assistance.
By submitting this form, you agree to receive recurring automated marketing text messages (e.g., AI content, cart reminders) and help messages from Helix Sleep at the number you provide. Consent is not a condition of purchase. We may share information with service providers per our Privacy Policy. Reply HELP for help, STOP to cancel. Message frequency varies. Message and data rates may apply. By submitting this form, you also agree to our Text Messaging Terms and Conditions, Terms of Use (including arbitration) and our Privacy Policy.
Limited Phone Support
Call us
Limited phone support is available from 10am - 6pm ET, Monday to Friday. Give us a call at 831-777-5976. Please note that we may be unavailable at times during these hours if we’re experiencing an especially high volume of calls. We appreciate your patience!
We're closed: New Years Day | Fourth of July | Thanksgiving Day | Christmas Day
Press, Influencers, & Partnerships
Get in contact with our marketing team.
Careers
If you’re interested in pursuing a career at Helix Sleep.