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Helix Enhanced Package Protection


Order your new mattress with complete confidence! The Helix Enhanced Package Protection program is our quick and easy solution for any and all shipping and delivery issues. Helix Enhanced Package Protection ensures priority resolution for items that are lost, stolen, or damaged in transit.

Enjoy complete peace of mind with Helix Package Protection


How Does It Work? 


If your mattress is not delivered or is damaged in transit, we'll issue a replacement within 24 hours. Simple as that. 


Replacement mattresses are prioritized in production to ensure they are shipping out of our facility as quickly as possible. 


Helix Enhanced Package Protection covers three primary issues to give you complete confidence in your order: 


Damaged In Transit: If your mattress is damaged in transit, just provide our team with photos of the damage and we'll place your replacement order right away. Our team will also coordinate with a pickup partner in your area to have the damaged mattress picked up from your home.


Lost In Transit: If your mattress goes 7 consecutive days without a tracking update, we'll order a replacement for you right away. 


Stolen upon delivery: We ask that you check all areas around your home and wait at least 24 hours after the delivery scan. If the package is not located, we'll order a replacement. 


A Few More Details


Helix Enhanced Package Protection is only available on Helix mattresses and the GlacioTex™ Premium Mattress Topper. Claims must be made within 30 days of your expected delivery date. Claims made after 30 days will not be accepted. 


Still Have Questions?


We're here to help. Click here to access our help center or connect with a sleep specialist right away!


Need To Make A Claim?


Just email our team at packageprotection@helixsleep.com and we'll get your Package Protection claim started right away! 




Please note: We may in our sole discretion change these Terms and Conditions at any time without notice to you. Your continued use after the effective date of the revised Terms and Conditions constitutes your acceptance of the terms. If any change is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or Terms and Conditions.