Allform by Helix Red Allform by Helix single line logo Allform Red Allform single line logo Allform Allform two line logo - blue Allform Allform two line logo award icon Birch by Helix Evergreen Birch by Helix single line logo Birch Single line birch logo without color soft feel soft feel represented by a bumpy square similar to bubble wrap. Checkmark White checkmark icon Circle Solid circle icon Close coins icon Firmer Side A diamond icon used to represent firmer side. flag icon 2 - Insert lamb icon Lock Icon Lock icon Outlined icon of a lock. Helix Single line Helix logo 1 Pillow - Shell 1 - Pillow - 1 Insert Back and stomach sleeper person laying on their back/stomach to represent a back or stomach sleeper. Side sleeper person laying on their side to represent side sleeper Maximum Support A pillar used to represent maximum support. Softer Side A cloud icon used to represent soft side. Flippable Design Two arrows in rotation to represent repeatability or flippable. select arrow arrow used in select dropdown menu Sheep 1 Pillow - Shell firm feel firm feel represented by a solid square. Star Icon Pressure Point A bullseye target used to represent pressure point. Body contouring A trail, or thread in an s-pattern used to represent body contouring. truck icon 1 - Pillow - 2 Inserts Enhanced Support want icon used to represent enhanced support. Medium Feel Medium feel represented by a curved square.

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The Helix 100 Night Sleep Trial

At Helix, we stand behind our matching technology and the quality of our products. That’s why we offer our 100 Night Sleep Trial and 10-15 year warranties for all of our mattresses. But any new mattress has an adjustment period, so we want to make sure you know what to expect after you receive your new Helix mattress in case you're not completely sure after the first few nights.

Why Does Helix Offer a Sleep Trial? How Does it Work?

The 100 Night Sleep Trial is our guarantee that comes along with your Helix Mattress purchase. Since all new mattresses have a break-in period, we require customers to keep the mattress for 30 days before initiating a return to ensure the mattress actually isn't the right one for them. During this time, toss, turn, and get comfortable on your new mattress. It's yours, so treat it that way!

However, if after the first 30 days you are unhappy with your mattress for any reason, that's OK. You can return it for the full refund as long as it's still within the 100 day period - in other words, between days 31-100.

Please Note: The Adjustable Base comes with a 20 year warranty and our Customer Experience team is happy to help right away if you run into any issues with it, but it is not included in the 100 Night Sleep Trial and therefore can't be returned once it has been removed from its original packaging.

OK, Tell Me More About The Break In Period

Many sleepers find that there is an adjustment period during the first few weeks with a new mattress, including our Helix Mattresses. This is especially true if you’ve been sleeping on an older mattress that your body has had a lot of time to get used to.

We encourage you to trust our Sleep Quiz's mattress matching technology and give your body a chance to get comfortable with your new Helix Mattress. That’s why we ask all customers to keep their mattress for 30 days to adjust to their new mattress, and take advantage of this break-in period. Sleeping on a mattress that has been tailored to your sleeping needs and preferences is new - give it some time, because we think you'll really love it.

If you think the feel maybe isn't quite right, please reach out to our Customer Experience team by emailing orders@helixsleep.com and they'll be happy to send you an additional comfort layer topper, free of charge! Depending on if you'd like a softer or firmer feel, they'll send you the right topper to address your needs.

The End of the Sleep Trial.

If you're like most Helix customers, you’ll be sleeping so well you won’t even know the 100 Night Sleep Trial is over. But if you find that you’re unhappy with your Helix for any reason within your 100 night trial period, you can reach out to our team of Sleep Specialists who make the return process simple. They’ll walk you through the process step by step, arrange a mattress pickup, and refund you in full once the removal is complete. No risk, no lost sleep.

Still Have Questions? That's OK!

If you have additional questions about Helix products, your order, etc, please take a look at our Support page. If you'd like to contact the Helix Customer Service team, please fill out this form or email help@helixsleep.com.