The Helix 100 Night Sleep Trial
At Helix, we stand behind our matching technology and the quality of our products. That’s why we offer our 100 Night Sleep Trial and a Limited Lifetime Warranty for all of our mattresses. But any new mattress has an adjustment period, so we want to make sure you know what to expect after you receive your new Helix mattress in case you're not completely sure after the first few nights.
The 100 Night Sleep Trial is our guarantee that comes along with your Helix Mattress purchase. Since all new mattresses have a break-in period, we ask that customers keep the mattress for at least 30 days. During this time, toss, turn, and get comfortable on your new mattress. It's yours, so treat it that way!
However, if after the first 30 days you are unhappy with your mattress for any reason, that's OK. Reach out and our sleep experts will help you find a better match and organize an exchange of equal or greater value. If you do not want to exchange it, you can return it for the full refund as long as it's still within the 100 day period.
Please Note:
Our foundations, frames, and bases come with the 30-night sleep trial, which begins on the date of delivery by our shipping provider.
Sleep accessories, including mattress protectors, mattress encasements, pillows, wedge pillows, sheets, duvets, weighted blankets, and any other soft good accessories must be returned within 30 days from the date of delivery.
If you're like most Helix customers, you’ll be sleeping so well you won’t even know the 100 Night Sleep Trial is over. But if you find that you’re unhappy with your Helix for any reason within your 100 night trial period, you can reach out to our team of Sleep Specialists who make the exchange or return process simple. They’ll walk you through the process step by step, set up an exchange or a simple return and refund. We will make sure the mattress is removed from your room, and you don't have to do any heavy lifting.
Please note: For a limited number of customers living in remote areas, it is possible our pickup partner will need to offer alternate pickup options. If any of these alternate options do not work for you, please contact our team and we will assist immediately.
Warranty Replacements: While mattress defects are extremely rare, our Limited Lifetime Warranty protects you against structural defects, should they occur. If your mattress is replaced under the terms of our warranty, the replacement mattress does not include a new 100 night sleep trial. Warranty replacements are not eligible for return or refunds.
