The Helix Elite Collection
To get started: we highly recommend bringing both of your Helix Elite boxes into your bedroom. Remove both rolled up portions of your mattress from their box and set both boxes aside for recycling.
Step 1
Remove the outer layer of plastic from both the Elite mattress bottom cartridge (the larger piece with the Helix logos on it) and comfort insert. Place the bottom cartridge of your mattress on your sleeping surface and carefully cut and unwrap the inner layer of plastic.
Allow the base to begin expanding. Unzip and open the pillow top cover.
Step 2
With the pillow top cover unzipped and pulled back, place the comfort insert inside the Elite mattress bottom cartridge, with the tag displaying your Helix mattress model at the foot of the bed. The tag should be legible (not upside down) when in position. If the mattress model name is upside down, please flip your comfort insert over for proper positioning.
Step 3
Securely zip the pillow top surface back to your bottom cartridge, fully enveloping the comfort insert.
Step 4
Your Elite mattress may take up to 2 hours to fully expand. Then it's your turn to indulge in the luxurious sleep experience you deserve.
Your Helix mattress comes with a 120 night sleep trial, which begins on the day of delivery. If you are unhappy with your mattress within those 120 days, you are welcome to return it for a full refund. Each mattress does include a 30-day break-in period.
Email: help@helixsleep.com
Call: 831-777-5976
Text: Text Helix to 67069
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